Conversational AI consulting

Agents that ship.
And proof that they should.

GAOL Online helps customer-facing teams design, prove and scale AI agents across voice, messaging and human handoff, with a clear business decision at the end of every engagement.

Start a conversation See how we work
  • Voice & messaging
  • Grounded answers, real actions
  • Go / No-Go in weeks, not quarters

Services

From first idea to production agent

◎

Conversational AI strategy

Find where an agent actually moves the needle. Use-case prioritization, contact-driver analysis and a business case your CFO will sign.

☏

Voice & messaging agents

Agents that recognize the customer, answer from your real knowledge and take real actions across phone, chat, SMS and WhatsApp.

✓

Decision-grade POCs

Numbered hypotheses, one primary metric per product and a living scorecard. Every POC ends in Go, Iterate or No-Go.

⇄

Human handoff design

Warm transfers that carry full context, so customers never repeat themselves and agents pick up mid-story.

◈

Conversation insights

Turn every conversation into signal: intent trends, resolution drivers, QA at 100% coverage and executive-ready reporting.

⚖

Governance & compliance

Guardrails mapped to your actual regulator, evaluation suites and red-teaming before anything reaches a customer.

Approach

Four steps. One decision.

  1. 01

    Frame

    Agree on the question, the hypotheses and the metric that decides it, before a line of code.

  2. 02

    Build

    An 80% draft in days. You edit and reject; we iterate against your real data and systems.

  3. 03

    Prove

    Run scripted scenarios and live traffic against the scorecard. Every reset is scripted and repeatable.

  4. 04

    Scale

    Hand over runbooks, diagrams and teardown scripts so your team can run it without us.

Selected work

Outcomes, not slideware

Retail banking

Card disputes on autopilot

Voice agent that authenticates, explains charges and files disputes end to end.

62% of dispute calls fully resolved

Telecom

Messaging-first support

WhatsApp agent for plan changes and outages, with warm handoff to human teams.

−38% average handle time on transfers

Healthcare network

Scheduling POC to Go

Six-week POC with three numbered hypotheses and a living scorecard.

Go decision, production in one quarter

Client names withheld. Figures are illustrative for this site.

About

Gabriel Oliveira

Founder & Principal Consultant

Gabriel has spent his career in front of customers, building conversational AI demos and proofs of concept for enterprise teams across voice, messaging, human handoff and post-conversation analytics. GAOL Online packages that playbook: one clear story, a decision at the end, and deliverables your team can run on its own.

  • A demo is one story, not a feature catalog.
  • A POC produces a decision.
  • It isn't done until your team can run it.

Contact

Let's talk about your agent

Tell us what you're trying to prove. We'll reply within one business day with a first take on scope.

hello@gaolonline.com